Return Policy

At Retaill City, we strive to ensure you are completely satisfied with your purchase. However, due to the nature of our products, we have specific guidelines for returns:

• Non-Damaged Products: If the product is not damaged and the box has been opened, we regret to inform you that we cannot accept the return. We encourage all customers to carefully review their orders before unsealing the packaging.

• Damaged or Late Deliveries: If your product arrives damaged or significantly delayed, please contact us immediately. In these cases, we will review the situation, and if deemed appropriate, we may accept the return and issue a refund or replacement.

To initiate a return request for a damaged or delayed product, please reach out to our customer support team with detailed photos of the product and packaging, along with your order number.

Thank you for understanding our return policy, and we appreciate your business!