Refund Policy

At Retaill City, your satisfaction is our top priority. We strive to provide high-quality products, but we understand that sometimes a refund may be necessary. Please read our refund policy carefully to understand how we handle such requests:

• Eligibility for Refunds: Refunds are only available for products that are damaged upon arrival, defective, or significantly delayed in delivery. If you receive a damaged or faulty item, please contact us within 7 days of receiving your order with detailed photos of the product and packaging, along with your order number.

• Non-Refundable Items: Products that are not damaged or defective, and items where the packaging has been opened or tampered with, are not eligible for refunds. We recommend reviewing your order thoroughly before opening any product packaging.

• Timeframe for Refund Requests: Refund requests must be made within 7 days of receiving your product. After this period, unfortunately, we cannot offer a refund.

• Refund Process: Once your return is approved and the product is received by us, we will process your refund within 5-7 business days. The refund will be issued back to the original payment method, and the timing may vary depending on your bank or payment provider.

• Shipping Costs: Refunds do not include shipping costs unless the item was damaged or defective upon arrival. If a return is approved, the customer is responsible for return shipping charges unless otherwise specified.

At Retaill City, we are committed to ensuring you have a positive shopping experience, so please reach out to our customer support team for any questions or concerns regarding refunds.