FAQs

1. How do I place an order?

To place an order, simply browse our website, select the product(s) you’d like to purchase, and add them to your cart. Once you’re ready to check out, follow the steps to provide shipping information and payment details. You’ll receive a confirmation email once your order has been placed.

2. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options, which will be displayed at checkout. We ensure that all payments are processed through secure and encrypted gateways.

3. Can I change or cancel my order after placing it?

If your order has not yet been shipped, you can request a cancellation or change by contacting our customer service team immediately. Once the order has been shipped, it cannot be changed or canceled. Please refer to our Cancellation Policy for more details.

4. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You’ll receive a tracking number once your order is shipped to monitor its progress.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times will be calculated at checkout based on your location. Please note that customs duties and taxes may apply for international shipments, and the customer is responsible for these charges.

6. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

7. What is your return policy?

We accept returns for damaged, defective, or significantly delayed items. If you need to return an item, please contact our customer service team within 7 days of receiving your product, and provide photos of the damage, along with your order details. Please review our Return Policy for more information.

8. What if I receive a damaged product?

If your product arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will assess the issue and provide a solution, which may include a refund or replacement.

9. What should I do if my order is delayed?

While we strive to deliver all orders on time, delays can sometimes occur due to factors beyond our control. If your order is delayed, you can track its progress with the tracking number provided. If you still have concerns, feel free to contact our customer service team for assistance.

10. How do I create an account?

Creating an account is simple. Click on the “Sign Up” or “Create Account” option on our website, and fill in the necessary details like your name, email address, and password. Having an account allows you to track your orders, manage your shipping addresses, and receive special offers.

11. Can I shop without creating an account?

Yes, you can make purchases as a guest without creating an account. However, having an account allows for a faster checkout experience and the ability to track your order history.

12. How can I contact customer support?

You can reach our customer support team via email at Info@retaillcity.com or call us at +1 (826) 207-1196. We’re here to help with any questions or issues you may have.

13. Do you offer gift cards?

Yes, we offer gift cards that can be purchased and used on our website. These make great gifts and can be redeemed for any of our products. Gift cards are available in various denominations.

14. What if I entered the wrong shipping address?

If you realize you’ve entered the wrong shipping address, please contact us immediately. If the order has not yet been shipped, we will update the address. However, if the order has already been dispatched, we are unable to change the shipping destination.

15. Are your products covered by a warranty?

Depending on the product, some items may come with a manufacturer’s warranty. Please check the product description or contact our support team to inquire about warranty details for specific products.