Cancellation Policy

At Retaill City, we understand that sometimes plans change, and you may need to cancel an order. We’re here to make the process as smooth as possible, but please keep in mind the following guidelines:

• Before Shipment: If your order has not yet been shipped, you are welcome to cancel it. Simply contact our customer support team as soon as possible, and we will process your cancellation request swiftly, ensuring you receive a full refund without any hassle.

• After Shipment: Once your order has been shipped, we are unable to accept cancellation requests. At this stage, the product is already on its way to you, and any changes or returns will need to follow our return policy.

We highly encourage you to review your order carefully before finalizing it to avoid any inconvenience. Our goal is to make your shopping experience with Retaill City easy and enjoyable, so please don’t hesitate to reach out with any questions or concerns.

Thank you for choosing Retaill City. We’re always here to help!